Return Policy
At KMA Apparel & Souvenirs, your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.
Returns
- You may request a return within 14 days of receiving your order.
- To be eligible for a return, items must be:
- Unworn, unwashed, and unused.
- In the original packaging with tags attached (if applicable).
- Free from stains, odors, or damage not caused by us.
- Certain items are non-returnable, including:
- Personalized or custom products.
- Clearance or final sale items.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7 business days.
- Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item).
Exchanges
- Exchanges are available for the same item in a different size or color, subject to stock availability.
- If the requested item is not available, we will issue a refund instead.
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will replace the item or provide a full refund at no additional cost to you.
How to Start a Return
To initiate a return or exchange, please contact us at:
📧 contact@kmafashion.com
📞 407 301 6246
Please include your order number and details of the item(s) you wish to return.
